Cancellation & Refund Policy

Operator: BlueWhyte Software Solutions • Last updated: August 2026

1. Subscription Cancellations

You may cancel your BlueConnect platform subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the conclusion of the current billing cycle. No pro-rated refunds are issued for unused portions of an active billing period.

2. Prepaid Wallet Balances

Funds added to your BlueConnect wallet are utilized for WhatsApp conversation delivery and associated messaging fees. Wallet balances are non-refundable once added, except under the following circumstances:

Failed Payment Processing: Where a top-up transaction failed or was improperly debited by the payment gateway without wallet credit.
Verified Billing Discrepancies: Demonstrable duplicate charges or platform billing system errors, subject to verification.

Note: Approved wallet refunds will be processed back to the original payment source via Razorpay within 5–7 business days.

3. Requesting a Refund

To initiate a billing inquiry or request a refund for a verified billing error, please contact our support team at support@blueconnect.co.in with your registered business email, account reference ID, and transaction documentation.